Smartphone virtual assistants, like Apple’s Siri, are great for finding the nearest gas station. But if someone is in distress, they often fall seriously short. Phone makers have known their devices could give potentially harmful responses that could deter victims from seeking help. “Just imagine someone who feels no one else knows what they’re going through, and to have a response that says ‘I don’t understand what you’re talking about,’ that would validate all those insecurities and fears.”
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