Alcohol Tobacco & Firearms licensing I wanted to ask for your assistance with a matter that involves licensing certain firearm with the ATF and the time it is taking to process. I submitted an ATF Form 1(Application to Make and Register a Firearm) In July of 2016 and paid a $200 registration fee that cleared my bank on 23 July, 2013. 90 days was the time advertised for approval? I called the ATF in November 2016, and they said try back in 6 weeks. I called today 28 Dec. 2016 and found out they are only processing applications from April, 2016 at this point and it could take 8 months or longer. I asked to speak to the director and was connected with Rob Howard, “Acting Director” National Firearms Branch in Martinsburg, West Virginia. I could only hope our conversation was recorded as I greeted him and conducted myself professionally and with tact. Our conversation maybe lasted 1 minute. He immediately had an attitude, would answer no questions and told me to call my congressman first thing. He as a public servant and a Director should have the ability to converse with a citizen he works for with some level of tact and respect. He did not want to speak with me and that was obvious from the beginning and said goodbye and hung up on me in the middle of our conversation. This is not acceptable behavior and point to the type of people we have in positions of responsibility and why they are failing to meet the timelines to approve new licenses. They ask citizens to get licenses but fail to approve them in a reasonable timeline. It’s funny I did not have to apply for a license to put a stock on my new short barreled rifle and pay $200 but I did as a law abiding citizen. Most people don’t do this, they just break the law! For my attention to the law I get stagnation and incompetence, not to mention being hung up on by the very person who can give me answers. The whole situation is not acceptable! First I am asking if you can look into this matter, as there are well over 300,000 licenses not processed as of today in backlog of this type. This type of situation dissuades people from getting licenses and should be fixed. Second I would like this man “Rob Howard” to answer for his conduct as there was no reason to be disrespectful as I was very tactful on the phone. I want his boss to know how he conducts himself as a senior representative of that ATF office. This speaks volumes on why he is not getting his job done and then shirks his responsibility. I learned as an Noncommissioned Officer in the Army “You Can Delegate Authority, Not Responsibility” He needs to be reminded of that! I am putting the ATF Office info at the bottom. Thank You ATF Form 1 (Application to Make and Register a Firearm) Rifle Serial# AR 0274 William A. Biello 16640 NW 194 St High Spring, Fl 32643 386-266-3052 National Firearms Act (NFA) Branch. 244 Needy Road. Martinsburg, West Virginia 25405. Voice: (304) 616-4500.