Why has Veterans Benefits Leadership been Vacant for 2 ½ Years and Who is Michael Walcoff?

Sunday, June 27, 2010

A career employee of the Department of Veterans Affairs (VA), Michael Walcoff has served as Acting Under Secretary for Benefits since January 4, 2010, and, according to some VA observers, could become the permanent head of the Veterans Benefits Administration (VBA), a position that has been vacant since February 2008, The last Under Secretary, George W. Bush appointee Daniel Cooper, infuriated many veterans when, at a time that the backlog of disability claims was mushrooming to 400,000, appeared in a religious fundraising video stating that Bible study was “more important than doing the job—the job's going to be there, whether I'm there or not."

 
Walcoff attended college at American University in Washington, D.C., where he received his Bachelor of Arts in political science. He later went to law school at Temple University in Philadelphia, receiving a Juris Doctor degree, and eventually became a member of the Pennsylvania Bar.
 
In 1974, he began his career as a VA claims examiner at the Philadelphia Regional Office and Insurance Center. He gradually moved up through the bureaucratic ranks, serving as director of the VBA regional offices in Seattle, Washington, and Huntington, West Virginia., as well as deputy area director of VBA’s Western Area.
 
Walcoff was then promoted to Associate Deputy Under Secretary for Field Operations, putting him in charge of VBA’s 57 regional offices and more than 13,000 employees.
 
In January 2008, he was appointed Deputy Under Secretary for Benefits, a post he held until becoming Acting Under Secretary for Benefits. In his current capacity, he directs the administration of VA’s disability compensation, pension, education, home loan guaranty, vocational rehabilitation and employment, and life insurance programs.
 
VA Watchdog.org believes Walcoff’s elevation to Acting Under Secretary for Benefits is just a prelude to his becoming the permanent leader of the VBA at some point. He will be tasked with revamping a dysfunctional bureaucracy that has been routinely criticized for failing to assist veterans with their disability claims and other needs.
 
At a congressional hearing in March 2009, held in the wake of revelations that VBA officials had hidden away tens of thousands of unopened claims letters, Walcoff admitted that veterans have lost trust in his department. “That loss of trust is understandable, and winning back that trust will not be easy,” he told lawmakers.
 
At a House Veterans’ Affairs Committee hearing on June 15, Walcoff noted that, “In 2009, for the first time, we received over one million claims during the course of a single year. The volume of claims received has increased from 578,773 in 2000 to 1,013,712 in 2009 (a 75 percent increase).”
-Noel Brinkerhoff
 
Unopened Claims Letters Hidden at VA Offices (by Rick Maze, Military Times)

Comments

Skippy 14 years ago
ldh: Interesting that during my time with VBA, about 20 years ago, all they would hire were "outstanding scholars" as claims examiners, essentially ignoring Veteran's who may have had to had to work jobs and support families while going to college. Those same Veterans who, like yourself, would feel more of a calling to help our own. Twenty years later and there are still huge backlogs on claims and fewer VA employees who have worn our Nation's uniform.
ldh 14 years ago
I have been a private sector claims manager and consultant since 1985 and am a veteran. I have applied with scores of 100 for several rating claims positions in several regional offices over the last year. I have been told several times by claims examiners with the VBA that I am not hired because I do not have a service connected disability. It allegedly takes two years to "train" new-hire examiners to do the job they are hired for. I greatly desire to assist my fellow vets with the backlog of claims by using my experience. However, disabled vets with NO experience get preference. The VBA is literally shooting themselves in the foot with that type of hiring poicy.
usmcvietvet 14 years ago
I hope that when the position is permanently filled that Mr. Walcoff has the service-connected veteran's in mind and considers an monetary increase in disability compensation rates. I have been receiving said compensation for wounds received in Nam since 1968, and the only increase(s) has been the annual paltry COLA amounts. We, the SC veteran's who cannot work due to our disabilities, deserve to be able to a "decent" quality of life....don't we ? Semper Fi !

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